SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of modirn.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very beautiful
Excellent the good product, just when they buy products check what they ask for, in this case if it comes to me like this in the publication.
The machine is amazing the truth, almost all the items came, the only thing that did not come was the brush but that does not matter because the machine itself is passed.
Very top, I just thought it was for delay but time charged, but other than that it's show
I really liked the product, very beautiful, it works well in the first Test on the arm hair. Let's see further.
Our came All OK great quality quick intrigue everything OK liked it very much top I liked it very much
Arrived in time and well packed, excellent 100% Working Machine
For me it is the best finishing machine, very strong, besides being beautiful too!
Pretty! Has a rather premium finish that justifies the price.
Product came well packed. I'm waiting to carry, to test!
Is literally what they say in the ad, the shave works wonderfully, it came very well packed and without visible damage. I will be testing it and I will comment again in a few days.
How always the products of this store, arrived before the estimated date and packed well in bubbles, I still do not review it well, I will be leaving comments later, for soon I recommend the seller! I will buy again with the!
Great good product. Great price, fast shipping no complaints here! Will be buying more soon
At all not bad, not loud, light weight. The blade is not standard, lightweight. On the edge of the blades there is a groove for oil. The head is not protected from dust and hair. All debris will fall on the shaft connecting the motor to the blades. This is a big minus, you need to make protection from a piece of foam rubber yourself, or you very often have to clean the machine and lubricate the shaft with silicone-teflon grease.
otima
An excellent product arrived very fast, the machine is light and the material feels very good quality
Really happy with the quality and how fast it arrived
Small and comfortable
I liked this shaver is good and excellent quality I liked I was delighted with the item I bought
that camo trimmer is really amazing! not heavy at all for hold and cut amazingly sharp and well + awesome look! thanks a lot!