SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of modirn.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The store sent very fast, the problem was when it arrived in Brazil with the bad work of customs and post office, 50 days my product stopped, but still it was worth the wait, I paid real 150 and I was taxed at 21 reais, I already tested it and I really liked the product, the machines are beautiful, I hope it will last, I recommend it.
Very very very good store, thank you very much i am happy.
They work pretty well.
Excellent machine without any very powerful defect and without zooming
Very beautiful, as in the description, quality machine
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The car arrived in 7 days. I tried to cut it with her, it's not nice. There is a change of room and noise, my front car. Like a piece of nozzles-I myself wanted a machine with such nozzles, a 1.5 cm nozzle on the boule. The trimmer is super, very short hair. To crush the contour of the beard. Cloak for hairdressing garnoi, Velcro Vien (nabagato, if on the corns). Don't scruff at the knife-you can use the Papir rizati. For a Taku tsyna, give two cars-it's super. 4 terms ago, I bought a professorial machine for a taka sum, ale one and a robot cord. That man is a witch. Packed by the good Bulo and the goods of the parish. I will be more testuvati and I will finish the vidguk. Dear Seller!
I have not tried it yet, they are beautiful but it is incomplete, not all the Combs arrived, I did not find them anywhere and they are one of the small ones, the kind I needed. There is no oil or brush for cleaning. And The Machine asks me for oil when I turn on for the first time.
It is the third time that I buy this model it always arrives in an outstanding state❤
Very satisfied with the product
Fantastic!! Arrived very fast (1 week), machines in perfect condition, as is and shows in the images.
Same as requested, very good product, just need to try
Many thanks to the store... everything came complete with all its accessories and battery-charged 100% machines. It only remains to test them.
Original box, it comes very well cared for and the machine works very well
Great product. Take will not regret it.
very fast store.. product very good.. i personal suggest... thank you dear sirs!!
The teams arrived without a box and did not bring lubricant liquid...